Return & Refund Policy

The returned goods/products will be checked together with the receipt and the goods should be in the good condition within 7 days from the day the customer receives the product. The packaging should also be in its original condition (original shipping packaging as received). If the goods/products has been used or damaged by the customer, there will not be any refund.  The Craft Decor will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund after the confimation by The Craft Decor and a credit will automatically be applied as Store Credit .

can only be refunded as Store Credit .

You will be responsible for pay for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please return your purchase to the following address:


The Craft Decor ,

No.4 , Jalan Kempas Lama 1,

Off Jalan Kempas Lama, 81300 Johor Bahru , Johor , Malaysia. 


Please contact us at thecraftdecorsdnbhd@gmail.com or +607-5506811(10am-6pm) if you have any questions or doubts.